FAQ

1. What are the main equipment for viscosity measurement offered by European Technology?

European Technology provides advanced automatic kinematic viscometers, including the VH1 and VH2 models based on the Houillon Method and the HVM 472 apparatus. These systems enable fast and precise measurements of kinematic and dynamic viscosity, ideal for lubricating oils, fuels, polymers and similar materials. Thanks to the Houillon capillary, they can perform up to 75 analyses per hour using less than 1 ml of sample. These systems are designed for research and quality control laboratories requiring quick and reliable results.

2. How does the Quantum® Oxidation Tester measure oxidation resistance?

The Quantum® Oxidation Tester uses the RPVOT and TFOUT methods to measure the oxidation resistance of oils and lubricants. Its "dry-cylinder" system heats the sample directly without immersing it in hazardous liquids, improving safety and reducing odors. With advanced software, it allows monitoring up to four equipment simultaneously, enhancing productivity. Its compact structure and precise temperature control make it ideal for high-capacity laboratories, ensuring accurate results and straightforward operations.

3. Is installation support available for the equipment?

Yes, we provide comprehensive assistance for equipment installation. Our technical team offers detailed instructions and remote or on-site support, ensuring rapid and correct setup to maximize your lab’s productivity from the very start. For support, contact assistenza-sede@europeantechnology.it or assistenza-augusta@europeantechnology.it for Sicily.

4. What maintenance services does European Technology offer for laboratory equipment?

European Technology offers routine and extraordinary maintenance to optimize the lifespan and efficiency of the equipment. Our services include periodic calibration, thorough cleaning, replacement of consumable parts and software updates. In case of unexpected failures, our team provides prompt diagnosis and repair. We offer tailored solutions to ensure operational continuity and protect your investment over time.

5. What is the average lifespan of the equipment offered by European Technology?

The average lifespan of our equipment exceeds ten years with proper maintenance. Designed to be reliable even in intensive environments, they deliver consistent precision over time. Investing in our devices ensures long-lasting performance, minimizing replacement costs and optimizing operational management.

6. Are European Technology equipment compliant with ASTM and ISO standards?

Yes, our equipment comply with international standards such as ASTM, IP, EN, ISO, DIN, JIS, and GB/T, ensuring high quality and conformity with industrial and laboratory requirements.

7. What technical support services are available for customers?

We provide comprehensive technical support, including remote troubleshooting assistance, customized training on equipment usage and integration with LIMS software for advanced laboratory data management.

8. Can spare parts and consumables for the equipment be ordered?

Yes, we supply original spare parts and consumables specific to each device, ensuring compatibility and optimal performance over time. Contact us for a customized quote or information on available components.

9. How does integration with LIMS systems work for data management?

Our equipment support integration with LIMS, ensuring secure and automatic transfer of analysis data. The optional IRIS software offers flexible configuration of export protocols, simplifying management and enhancing laboratory operational efficiency.

10. What are the operating temperatures of the VH viscometers?

The VH1 and VH2 viscometers operate at standard temperatures of 40°C and 100°C, while the HVM472 viscometer operates in a range of 20°C to 150°C and all are fully programmable to meet specific needs. The thermal control precision of ±0.01°C ensures stability and reliable results even under critical conditions.

11. What solvents can be used to clean the capillaries of the VH1, VH2, and HVM472 viscometers?

The VH1 model uses a single solvent for simple and effective cleaning, while the VH2 offers a dual-solvent system for removing more complex residues. The HVM472 apparatus supports two solvents, with an optional four-solvent system. All ensure quick drying and low solvent consumption, optimizing operational times.

12. How can I request a demonstration or consultation for your equipment?

To request a demonstration or personalized consultation, contact us through our online form or by calling the number listed on our website. We’ll be happy to help you identify the most suitable solution for your needs.

13. What types of samples can be analyzed with your equipment?

Our devices are designed to test samples such as diesel fuel, gasoline, jet fuel, bitumen, lubricating oils, used oils, fuel oils, polymers, greases and similar materials. They offer versatility and precision, making them ideal for various industrial and laboratory applications.

14. Can the equipment be configured to handle high workloads?

Yes, many equipment, such as the VH1 and VH2 automatic viscometers, support up to 16 simultaneous analyses. The HVM472, equipped with two 26-position sample racks, ensures high productivity and optimal management of laboratories with intensive demands.

15. How can I determine which equipment is best suited to my laboratory’s needs?

Our team of experts provides free consultations to assess your requirements and recommend tailored solutions. We analyze your specific needs to offer customized equipment that optimize efficiency and accuracy.

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